Support Plans

We are here to help you! One plan for every need.

Talk to Sales

Basic

Best Effort*

  • Response Time for High Priority:
    Best Effort
  • Response Time for Normal Priority:
    Best Effort
  • Email Support

* Included in Starter and Pro Pricing Plan

Pro

Business Hours

  • Response Time for High Priority:
    3 Business Hours
  • Response Time for Normal Priority:
    9 Business Hours
  • Email Support

Premium

24/7 Availability

  • Response Time for High Priority:
    1 Hour
  • Response Time for Normal Priority:
    3 Business Hours
  • Email Support
  • Phone Support

Enterprise

Fully Customizable

Need a customized support plan? We offer enterprise plans, whatever your needs.

Change your support plan at any time

High Priority

Guaranteed response times rely on an inquiry's priority level. Your most critical issues will immediately move to the top of the list. Guaranteed response times rely on an inquiry's priority level. Your most critical issues will immediately move to the top of the list.

Normal Priority

Guaranteed response times rely on an inquiry's priority level. Your most critical issues will immediately move to the top of the list.

Business Hours

Our business hours cover Monday through Friday, 8:00 AM Central European to 6:00 PM Central European, excluding Zurich public holidays.

Email Support

support@futurae.com