This level only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. It also includes intermittent issues and reduced quality of service for which no workaround exists. It does not include development issues or problems in staging environments.
This level includes intermittent issues and reduced quality of service for which a workaround may be available. It also includes product questions, feature requests and development issues.
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