Lower Authentication Overhead Costs and Improve Customer Experience
A traditional retail bank had in place a costly authentication solution for their login process to their e-banking system. The solution in place was authenticating via hardware token, in addition to user credentials. Not only did they have to procure large amount of hardware tokens annually, they also had high logistical costs to post these tokens when onboarding new customers and replace them whenever they get lost or run out of battery. Support costs to staff the help hotline was also very high since without access to their hardware tokens, customers would be locked out as their was not a fallback solution in place.
Looking to reduce overall costs incurred by this cumbersome authentication method, the bank was also hoping to replace it with that would allow them to reduce cost, but increase in usability and would decrease friction in the customer journey. With a mobile app in development, they decided to look for mobile authentication solution providers.
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Managed On-Premise Deployment