Reduce High Authentication Overhead
A large health insurance with a self service customer portal was facing high costs due to authentication through SMS (mTAN). They also were struggling with the amount of incoming support calls and emails due to password loss and enabling users to enrol or migrate to new devices.
They are also considering trialing passwordless logins in the future, to reduce both support and authentication cost all together. As cost and device migration are the main pain points that needed to be addressed, they were looking for a provider that has an authenticator app that they will not need to maintain. At the same one, it needs to be intuitive and easy for their users to use to reduce the amount of helpdesk calls. Since they have users across all age ranges, they want to replace SMS codes with an authentication method that their users will still know from other services.
Ease of Enrolment and Migration
Cheaper and More Secure than SMS