Insurance

Reduce Costs

  • Replace vunerable and expensive SMS codes
  • Drastically lower helpdesk costs with automatic fallbacks
  • Eliminate password reset pains with passwordless logins

Improve Customer Experience

  • Digitize customer onboarding
  • Enable secure passwordless logins
  • Branded solution integrated to native app via SDK

Simple Device Management

  • Support multiple devices per linked account
  • Cloud-based device migration and recovery
  • Quick and easy enrolment of users

Insurance Use Case

Insurance Customer Portal

Reduce helpdesk and support costs for insurance companies

Objective

Reduce High Authentication Overhead

A large health insurance with a self service customer portal was facing high costs due to authentication through SMS (mTAN). They also were struggling with the amount of incoming support calls and emails due to password loss and enabling users to enrol or migrate to new devices.

They are also considering trialing passwordless logins in the future, to reduce both support and authentication cost all together. As cost and device migration are the main pain points that needed to be addressed, they were looking for a provider that has an authenticator app that they will not need to maintain. At the same one, it needs to be intuitive and easy for their users to use to reduce the amount of helpdesk calls. Since they have users across all age ranges, they want to replace SMS codes with an authentication method that their users will still know from other services.

Criteria

Ease of Enrolment and Migration
Secure App
Passwordless Option
Cheaper and More Secure than SMS

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